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Why Shop At GrubMarket?
What's better than freshly hand-picked fruits and veggies from the farm? Nothing! But do you have the time and access to drive to the best small local farmers? Or to drive to your local Farmers Market the same time only once a week? With GrubMarket, you buy the exact same produce, meats, and artisinal goods from the exact same farmers that you'd see at your weekly Farmers Market. That's because we work with them! Small farmers love to work with FarmBox because it gives them the stability to plan ahead working with the weather and their land to produce the best possible crop, instead of trying to fulfill an unknown demand. But beyond that, you also help the planet! Our delivery services remove thousands of cars from the road, and plastic bags from our landfills and oceans when you select our reusable eco-baskets and tote bags. GrubMarket is also on it's way to be a NO FOOD WASTE company! Our farmers only harvest after you order so nothing is ever wasted. If an order is canceled or we have a surplus, we donate it to charity and local food banks. We have everything from your local natural grocer and Farmers Market combined. The most important reason to shop with GrubMarket is that it’s easier for you and your family! Just place your order and we take care of the rest!
How do I start?
Easy as pie! Create a free account by clicking REGISTER at the top right. No commitments, no membership fees. Just order what you want, and we'll bring it on over! If you'd rather speak to a live person, you're always welcome to order over the phone by calling 888-888-8590.
Is all your produce organic?
Many of our fruits and vegetables are certified organic. GrubMarket is a proud supporter of local farmers and we prioritize sourcing from small local farmers. Many of these farmers are in the process of obtaining their organic certification, which can be an expensive and lengthy process. We call these farmers "Local and Sustainable" and you'll see this on our item descripitons on our shop page. Although they have yet to be certified, all GrubMarket farmers adhere to chemical and pesticide-free growing practices. What sets GrubMarket above the rest is that we hand pick all of the local farmers we work with and build strong personal relationships with them. By supporting GrubMarket you are also supporting these small local farmers on the path of becoming financially indenpendent and obtaining their organic certification. The more small local farmers we support the more we encourage future sustainability in our communities. We know where our food grows and who grows it. That is Trust Delivered.
Can I order over the phone?
Of course! You're always welcome to order over the phone by calling 888-888-8590. Our Customer Service team works 9am-5pm PST, 7 days a week and we love hearing from you and making sure your order is perfect each week!
Can I order by email?
Of course! You're always welcome to order via email. Send your order to firstname.lastname@example.org. Just remember, our Customer Service team works 9am-5pm PST, 7 days a week. Please note: our Sunday cut-off is Thursday at
10pm. If you email Thursday between 5pm and 10pm there is a possibility that item may not be able to be added to your order. But as always, we will do what we can to help!
How to Shop
What if I am allergic, or strongly dislike an item?
We got you covered! You can add up to 5 items that you'd prefer to never receive in the Dislikes section of the sign up page and edit that list any time in your account profile. We will substitute out any item in your dislikes if it's part of a FarmBox or a Recipe Kit, however not if you order the item a la carte. For instance you may want to purchase an item in your dislikes list for a special occasion. Have more than 5 dislikes? No problem! Simply call or email us and we will add the additional items to your dislikes list. To access your profile after you've signed up follow these easy steps:
1. Login to My Account
2. Click on Preferences
3. Add or modify your dislikes and click save .
1. Login to My Account
2. Click on Preferences
3. Add or modify your dislikes and click save .
Do you have a cut-off time for ordering?
For delivery Monday-Friday the cut-off to order is the day before at 12:00pm. For delivery on Sunday the cut-off to order is Thursdays at 10:00pm. Some of our special handmade and artisanal products take longer to prepare and may have their own specific cut-off time to order which appears in the product listing. You can check the cut-off time of your upcoming orders here.
What is a "FarmBox"?
Our FarmBoxes provide a rotating selection of seasonal products catered to your household's size and preferences (including dislikes and allergies). But if you want to have even more control you can swap produce in and out from a weekly list of available produce. For more info see here
Can I order without a "FarmBox"? (a-la-carte)
Absolutely! You can order anything on our store page at anytime, in any
quanitity! Our minimum for delivery is $5. A delivery charge of $4.95 is waived for all orders over $50. You can also custom create your own recurring order just as you want it. This is for customers who know they want a specific order. If you'd like, you can set to recurring for a "set it and forget it" perfect delivery. We will automatically recreate your order at the frequency you designate. You can have it recur every week, every two weeks or every month! You can even specify which items you want at different frequencies! For Example: You can receive your produce recurring every week, but eggs only twice a month, and reserve that brownie as a special monthly treat. We can do that too!
Do I have to order every week?
Nope! You can set your FarmBox or your personalized order to come every other week, every month, or just order whenever you feel like it! You can also just shop a-la-carte on any given week, as needed. No commitments, no frequency requirements, and no limitations. Just fill up your cart whenever you want something, and we'll deliver it!
How do I check out?
We don't have a "checkout" feature since our customers enjoy the convenience and flexibility of changing their order as life happens. Instead, we have cut-off times. Fill up your order and change it as much as you want throughout the week. Anything left in your order at the cut-off time will be automatically charged and delivered.
How can I view my orders?
Once logged in, go to my account and click "Upcoming Deliveries" and you'll see the next four weeks of upcoming orders in our system.
How do I skip deliveries if I go on vacation?
Go to Skip Deliveries in your account options and enter the first and last day of your vacation pause. Be aware that the last day of your pause is still part of the pause and you will not get a delivery that day. If you'd like your delivery for the day you return, place your pause until the day before.
Can I purchase a gift?
Absolutely! To so so, you will need to register a new gift account for the recipient, using your name and billing information. Just sign up and enter the recipient's name under personal information, and your information for billing. If you have any questions email us at email@example.com or call us at 888-888-8590.
Do you have gift certificates?
Yes! GrubMarket is the perfect gift for any occasion. Nothing says ‘Thank You’
like giving a beautiful basket of fresh local fruits and veggies. Just click our “Gift” section right hand side of our menu bar, and you’ll see a dropdown called “Gift Cards”. Your gift recipient will receive their gift certificate via email.
Do you deliver to my area?
We are constantly growing and expanding! Please check out our Delivery Area map. If you are outside of the SoCal Delivery zone, you will need to place your order through www.GrubMarket.com
What day of the week and time will you deliver my box?
We deliver between 7am and
5pm and deliver 5 days a week Sunday-Thursday, depending on your area. Please check "Delivery Area" for your local availability.
Do I need to be home when you deliver to me?
We recommend that you be home so you can immediately put the produce away but if you’re not home, we will leave your delivery on your doorstep or any other location as per your instructions. We protect some items with cold packs that should allow up to 5 hours without refrigeration.
When do you pick-up our eco-basket/grocery bag and reusable items?
We pick up your eco-basket and/or bag(s) and other reusable items (ice packs, containers, etc.) on your next delivery. Be sure to leave them out the night before as we deliver to some areas early in the morning.
What if you can't leave my groceries at my door?
GrubMarket delivers to a variety of different residences and offices all over Southern California and we are happy to work with everyone's individual needs. Please share with us any instructions you feel would be helpful to make a successful delivery (ie: gate code, back entrance, leave with a neighbor, or if customer has limited mobility and needs help unpacking, etc.) We also have a key program for those who are comfortable giving us a spare key, but this is optional. If you'd like to sign up for our key program email us at firstname.lastname@example.org.
How often will you bill me?
We only bill
after the cut-off time if you have an order placed for the upcoming delivery day. We never charge before cut-off, while you're on a vacation hold, or if there is no order in your account.
Will I incur any cost (i.e. delivery cost) other than the cost of groceries?
Delivery is free for all orders over $50. A charge of $4.95 is applied to orders under $50, and the minimum order is $5. There
a one time fully refundable $50 deposit for the use of GrubMarket eco-baskets. There is a $1.00 charge for each reusable green bag and/or insulated silver envelopes for refrigerated items, which is refunded back into your account when returned the following week.
Will I be notified when my delivery is en route?
Yes, you will be contacted as your delivery driver is on their way to your home or office. We send one text when we are on route from the previous stop (between 5 and 30 minutes away) and in case we miss you, we send another text when we've just delivered to your door. Don't feel comfortable leaving food at your door? Not a problem. Click here for more info.
How many days in advance do you need to pause or cancel my order for the following week?
In order to avoid being charged and sent your order, you must delete or clear your order before your cut-off. You can skip your delivery before our cut-off by logging into your account or emailing us at email@example.com. Canceling after the cut-off results in wasted food, so it’s not encouraged. We offer 1 complimentary cancellation after your cut-off. If you have to cancel after the cut-off after that we are happy to gift your order to a friend or family member or to a local charity we support, Alliance of Moms.
What if I am not satisfied with an item in my order?
Please call or email us, and we will replace the item in your next FarmBox. We strive to ensure 100% customer satisfaction regarding our produce and delivery service!
When can I reach the Customer Care team?
You're always welcome to call! We're here 9-5 Mon-Fri and 9-4 Sat-Sun. Call us! We love hearing from you!
How do I cancel my account?
We of course hope that you never need to cancel GrubMarket. Please let us know if you have an issue that we can work on or help you with. We hope we can resolve your issue and continue to serve you the best local produce and organic groceries. But if you're moving out of the area, or need to cancel for any reason, please email us at firstname.lastname@example.org or call us at 888-888-8590. If you just need to pause your account for a few weeks or a few months, we recommend putting your account on hold so you don't have to re-enter all your info when you come back!
Is all the produce certified organic?
The farmers that we source our produce from all grow natural, pure and sustainable, without spraying and
completey GMO free. Almost all the farmers are certified organic while a few we source from aren't yet certified. The ones that aren't certified organic we call "local and sustainable" because we aren't legally allowed to call them organic. But you can trust that we know their farms and practices and it is all- naturale!
Why do I see $1.00 charges?
We here at GrubMarket try our best to recycle all of our packing materials. We definitely do not want to create extra waste for our planet. Whenever we send out insulated silver envelopes or re-usable bags we do have to charge $1.00 for those materials. However, when that item is returned a $1.00 credit is then refunded back into your account. So at the end of the
day it actually evens out. You can see this reflected in your payment history. If this is ever unclear, please give us a call at 888-888-8590 and we'll walk you through it!
Who can I talk to about setting up an account for my office/business?
We have an Office Account Representative that deals directly will all large corporate accounts. You can email her directly at Darmaris@GrubMarket.com to set up your office order!